Alberto Gutiérrez Alonso

Alberto Gutiérrez Alonso

Technical Support Manager | B2B SaaS & Email Marketing | Account Management & High CSAT

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About Me

Technical Support Manager

Sevilla, Andalucía, España

algutal@hotmail.com

As a Technical Support Manager in B2B SaaS, I manage customer accounts and ensure complex products run smoothly for thousands of users. With experience at MailerLite, Ycode, and Ruptela, I've handled support, QA, technical troubleshooting, web development, and cybersecurity across multiple roles.

Core strengths: account management, support workflows, troubleshooting complex issues, QA testing, web development (WordPress, Prestashop, MODX), and cybersecurity.

Experience

Technical Support Manager

MailerLite | Sep 2023 – Present
  • Managing customer accounts for global email marketing SaaS platform.
  • Handling support workflows, SLAs, escalations, and Product/Engineering coordination.
  • Improving documentation and customer satisfaction metrics.

Customer Support Manager

MailerLite | Feb 2022 – Sep 2023
  • Managed customer accounts, monitoring KPIs and handling escalations.
  • Collaborated on key account retention and technical resolutions.

QA Specialist

Ycode | Jul 2021 – Jan 2022
  • Managed testing for no-code web app builder features pre-release.
  • Created test plans and logged bugs to reduce production issues.

Skills

Support & Management

Technical Support Customer Success Account Management Customer Support Incident Response

Technical

Email Marketing (MailerLite) QA/Testing Web Dev (WordPress, Prestashop) Cybersecurity Troubleshooting

Let's Connect

Reach out for support management roles, SaaS operations, or collaborations.

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